Ordering & sizing
Our styles run true to size. Measure both feet in the evening, use the larger measurement, and leave about a centimetre of room in front of your longest toe. Between sizes? Size up for runners and down for snug leather styles.
Several styles — including our comfort walkers and knit racers — come with a naturally roomy toe box. Write to us with your measurements and we will match you to the best-fitting style.
Yes, within 12 hours of ordering, free of charge. Contact us with your order number and we will update or cancel it before dispatch.
Shipping & delivery
We ship tracked to more than 40 countries. Standard delivery takes 3–7 working days domestically and 7–14 days internationally; express options appear at checkout.
Every dispatch email includes a tracking link, and you can follow progress from the link at any time. If tracking stalls for more than 5 days, contact us and we will chase it.
Photograph the packaging and shoes, then contact us within 7 days. We will reship or refund immediately — and report the damage to the carrier ourselves.
Returns & guarantee
30 days, free return shipping, no questions asked. Shoes should be unworn outdoors with the box included. Refunds land within 5 working days of our warehouse receiving them.
Start a return and place a fresh order for the new size — this gets the right pair to you fastest, and we refund the original as soon as it arrives back.
Yes. Every pair carries a 12-month craftsmanship guarantee covering stitching, bonding and sole defects under normal wear. Fair wear and tear is excluded, but we will always take a look.